Want to enhance your WordPress site with real-time support? Then this post can be handy to pick best WordPress live chat plugin.
In today’s fast-paced digital age, customer service has become an essential component of any business’s success. In fact, research shows that customers are more likely to engage and remain loyal to brands that offer exceptional customer service. And one of the most effective ways to enhance customer service on your WordPress website is through live chat.
Live chat allows your customers to engage with your business in real-time, providing them with immediate support and answers to their questions. Not only does it improve customer satisfaction and retention rates, but it can also boost your website’s conversion rates.
If you’re looking to add live chat functionality to your WordPress website, you’re in luck. There are countless live chat plugins available for WordPress, each with their unique features and benefits. However, with so many options, it can be challenging to decide which one to choose. You should look out for some must-have features, including the following:
- Customization options: A good live chat plugin should allow you to customize the chat widget to match your website’s design and branding.
- Mobile responsiveness: Since a significant percentage of website traffic comes from mobile devices, it’s crucial to choose a live chat plugin that’s mobile-responsive and offers a seamless chat experience on smartphones and tablets.
- Integration with third-party tools: A live chat plugin that integrates with other tools and platforms, such as CRM systems and email marketing software, can help streamline your customer support and sales processes.
- Chatbot integration: Some live chat plugins offer chatbot integration, allowing you to automate common customer queries and provide round-the-clock support.
- Real-time monitoring and analytics: A good live chat plugin should provide real-time monitoring and analytics, allowing you to track chat volume, response times, and customer satisfaction rates.
- Multilingual support: If your business operates in multiple countries and languages, look for a live chat plugin that supports multiple languages.
- Security features: Since live chat involves exchanging sensitive information, choose a plugin that offers robust security features, such as end-to-end encryption and data storage compliance with GDPR and other privacy regulations.
In this article of the 10 best WordPress live chat plugins, we’ll explore the key features of each plugin and their pricing so you can make an informed decision on which plugin is best for your business. So, whether you’re a small business owner or an established enterprise, read on to discover the best live chat plugin for your WordPress website.
JivoChat
JivoChat is an excellent live chat plugin for WordPress, packed with features that make it a top choice for businesses of all sizes. One of the top features of the plugin is its omnichannel capabilities These allow businesses to communicate with clients across a variety of channels, including Facebook Messenger, WhatsApp, Apple Business Chat, Telegram, email, and even phone. JivoChat also offers powerful desktop and mobile apps, as well as a web-based app that you can access via your favorite browser.
Another great feature of JivoChat is offline messaging. If you’re not available 24/7, inquiries will be on hold at your inbox, and you can reach clients afterward provided they leave their email address on a contact form. This best chat plugin for WordPress supports callbacks, which allow you to offer your visitors a call, that they can make from the app when chat is not enough. JivoChat has multi-agent chats, which allow you to transfer chats to your colleagues or invite them to participate in open support chats with customers.
Another great feature of JivoChat is its visitor monitoring and smart triggers. This allows you to track your visitors in real-time and proactively initiate live chats with them upon conditions you’ve set. This WordPress live chat plugin provides a simple CRM in the app that allows you to track statuses with your clients, attach comments to them, and funnel them. All visitors and conversations are stored without a limit, and conversation history with a client automatically loads when you chat again.
JivoChat also offers team chats, which means you won’t need other apps to communicate as a team. All messages are in one place, making it easy to stay organized. The plugin has reminders, which allow you to set a reminder for you or one of your colleagues to perform future actions on a specific conversation with a customer. JivoChat’s Regions feature allows you to show a customized widget for different cities or countries.
Feature Highlights
- Omnichannel possibilities
- Powerful mobile, desktop, and web apps
- Offline messaging
- Callback support
- Multi agent chat support
- Smart visitor monitoring triggers
- Simple app CRM
- Custom widgets for countries and cities
- Automatic translator
- Quick phrases and canned responses
Smartsupp
Smartsupp is a powerful WordPress live chat plugin that offers a unique set of features that can help boost your website’s conversion rates. With the plugin, you can automate repetitive questions and provide personalized support to your customers. One of the most exceptional features of Smartsupp is its ability to combine live chat, chatbots, and video recordings in one package. This allows you to provide instant support to your customers, automate common questions, and get valuable insights on how your visitors are interacting with your website.
Another key feature of Smartsupp is its GDPR compliance. The plugin securely stores your data in the European Union and complies with strict EU data protection laws while keeping your users’ data safe and secure. Smartsupp offers a mobile app for iOS and Android phones, allowing you to answer questions and provide support to your customers even when you’re on the go. This can help you remain connected with your customers and provide them with the support they need, whenever they need it.
With Smartsupp, you can see where visitors get lost on your webshop, and use that information to improve their shopping experience. Another great feature of this WordPress live chat plugin is its real-time visitor list enriched with e-commerce data. This feature allows you to see who is browsing your webshop, which products they are interested in, and proactively start a conversation to make a sale. The creators of this best chat plugin for WordPress provide amazing customer service in seven different languages, making it easy for you to engage customers worldwide.
Feature Highlights
- Realtime updates of visitor list
- Excellent webshop with eCommerce data
- GDPR compliant
- Email, messenger, and live chat in one place
- Video recordings
- Mobile app
- Excellent customer support
Tawk
Tawk is a free WordPress live chat plugin for straightening out communications between you and your site’s visitors. It comes with real time insights as you chat and monitor your visitors. With this best chat plugin for WordPress, you get to communicate with new and old visitors quickly and helpfully before they leave your site. Tawk enables you to share answers to frequently asked questions and effectively providing users with a reliable knowledge base.
Due to its fully responsive nature, Tawk keeps you connected and lets you respond to customers from any device you wish. It is also cross-browser compatible, so it works seamlessly with all modern browsers. The plugin is an excellent way of bringing the communications of your multiple site under one roof on its single dashboard interface.
With Tawk, you can personalize greetings and use the initial messages to communicate promotions. The settings for triggering messages are also flexible with settings based on the past visits, page views, and location of your visitors. You can create and assign tickets using Tawk’s inbuilt ticketing and support desk system.
Feature Highlights
- Fully responsive
- Insights on interactions
- Multisite management with one dashboard
- Easy creation and assignation of tickets
- Trigger messages for greetings and promos
Tidio
Tidio is a user-friendly WordPress live chat plugin whose many functions make it a superb choice for different sites. It offers email, Instagram, and Messenger integration besides its live chat and chatbots. The free plan the plugin offers comes with almost all the features of the plugin. Tidio informs you of the visitors that come to your site and what they view so that you can craft your engagement plans to increase conversion rates.
The live chat that this best chat plugin for WordPress offers is perfect for mobile and desktop browsers. Tidio comes with a fully customizable live chat widget that you can modify to suit the rest of your page components. This widget is fully mobile friendly so that your visitors can send messages from their preferred device. Wherever your messages are coming from won’t complicate their management; Tidio has one panel for the management of Messenger, email, and live chat messages. What’s more, it has Android and iOS applications.
You can boost your sales easily using this plugin, since it acts as your virtual assistant around the clock. Tidio lets you start by choosing from 12+ chatbot templates that will work faster than you ever could. These templates can collect and qualify leads for you automatically, give returning customers discounts, and recover abandoned shopping carts. However, if you want your own chatbots, Tidio facilitates your creative process by offering a unique drag & drop visual editor for creating them.
The automated conversations that this plugin offers are sure to present your services effectively. You will also find it easier to collect emails with a more hands-on approach as your users interact with the bots. Tidio also lets you tailor the information presented to your users according to their interests and profiles.
Feature Highlights:
- Desktop and mobile browser support
- Fully customizable live chat widget
- 12+ chatbot templates
- Drat & drop visual chatbot editor
- Robust iOS and Android apps
- Messenger, Instagram, and email integration
- Central panel for multiple platform message management
Crisp
Crisp is a superb plugin that belongs in any conversation of the best chat plugin for WordPress websites. With the Support Live Chat, you get to respond to queries about your business via live chat. On the other hand, the Sales Live Chat is ideal for communicating with customers about products and services. Crisp also offers a Marketing Live Chat for collecting phone numbers and emails for your marketing campaigns.
Even if you’ve never touched a single line of code, the chatbot builder that Crisp offers will help you create automated bots quickly and easily. This WordPress live chat plugin offers ready applications for iOS and Android devices as well as apps for Windows Operating Systems and Mac OS.
The Crisp live chat is incredible, as it shows you what your visitors are typing in real time, so you’ll be ready with the perfect response by the time they’re done. What’s more, you can see important information on your visitors, including the pages they’ve browsed, their social networks, location, email, picture, and full name.
Crisp’s high compatibility with top plugins enables you to power your live chat features to unbelievable heights. You can use it with your Telegram, WhatsApp, Twitter, Messenger, Slack, and email accounts. Whether you want animations or smileys, this plugin has it all. Smileys make conversations sound more natural, while animations serve to draw visitors in and engage them. The fact that Crisp is absolutely free with all these features makes it an irresistible choice.
Feature Highlights:
- Real time view of visitor typing
- Real time visitor info
- iOS, Android, Windows, and Mac OS applications
- Animations and smileys
- Easily linkable to your accounts
- Marketing, Sales, and Support live chats
- Absolutely free!
Formilla
Formilla is a WordPress live chat plugin that offers various features to enhance user experience. It allows users to install and activate the live chat web interface instantly, and the live chat button will appear on their WordPress or WooCommerce sites. The plugin’s mobile apps for iPhone, iPad, and Android devices allow users to reply to messages via their mobile devices or tablets. Formilla has a live chat widget has a responsive design that adapts to any smartphone size, making it easy for website visitors to interact with.
Formilla offers language support that allows users to customize the text of the live chat widget in online and offline forms. All packages allow customization in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and more. Formilla’s smart messages enable users to display custom messages to website visitors in many different scenarios. The Growth package includes marketing automation features for email messaging and in-app messaging, allowing users to announce a limited time offer or sale, offer a coupon code, or market virtually anything to their visitors.
The plugin also offers canned (saved) replies that allow users to access saved replies quickly and respond to commonly asked questions. File sharing during a chat is available, enabling site visitors and agents to securely share files. The ‘User/Agent is Typing a Message…’ feature keeps visitors and agents informed if the user or agent is typing a message.
Formilla also comes with desktop notifications, chat broadcast, chat transfer, custom banners, colors, and themes. Users can stretch the width and height of the live chat button, control the location down to the pixel, and upload their own online and offline images to use in their header, footer, etc. The WordPress live chat plugin allows users to segment contacts automatically into separate groups and tag high-value prospects for follow-up. Additionally, users can move the position of the live chat box and button to the bottom left or right of their website.
Feature Highlights:
- Easy to install live chat web interface
- User friendly mobile apps
- Responsive live chat widget
- Custom smart messages
- Segment contacts into groups
- Movable live chat box to bottom left or right
- Users can access saved replies to commonly asked questions
LiveChat
LiveChat is a popular WordPress live chat plugin that offers a host of features that make it an excellent choice for any business. With the plugin, you can quickly add a chat widget to your website’s bottom right corner, enabling visitors to initiate chats with you or enabling you to engage them with chat invitations.
LiveChat provides targeted messages that can automatically pop up on specific pages, such as checkout pages, to increase customer engagement. You can customize your chat widget’s appearance, including colors, messages, and themes, to match your website’s branding. Additionally, you can add team photos to make your interactions more personal.
This best chat plugin for WordPress offers quick replies and chat tags, enabling you to streamline your communication and answer repetitive questions efficiently. You can also handle multiple chat windows across different pages, making it easier to manage customer support processes. LiveChat allows you to provide 24/7 customer support, even during off-hours. All messages are stored within the plugin, ready for you to reply to at any time.
Moreover, LiveChat is compatible with any WordPress theme or template, making it a versatile option for any website. It has partnered with major eCommerce platforms, such as BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart, allowing you to communicate with shoppers while they’re browsing your online store. One of the key advantages of LiveChat is that it works with the most popular WordPress site builders, such as Elementor Page Builder, Divi Builder, WordPress Page Builder, and Beaver Builder, without requiring any modifications.
Feature Highlights:
- Movable live chat widget
- Page-targeted popup messages
- Elegant but customizable chat widget
- Support for team photo in chat widget
- Quick replies
- 24/7 customer support
- Support for all top page builders
Facebook Chat
Facebook Chat is a popular WordPress live chat plugin that allows website owners to easily integrate their Facebook page with their website. With over 2.7 billion monthly active users on Facebook, it is a great way to connect with customers and provide them with real-time support. One of the key features of Facebook Chat is its simplicity.
The plugin is easy to install and set up, and does not require any coding knowledge. Once installed, users can start chatting with visitors to their website right away. Another feature of Facebook Chat is its customization options. Website owners can customize the look and feel of the chat window to match their website’s branding, and choose whether to display the chat window on certain pages or to certain users.
Facebook Chat also offers real-time analytics, which can help website owners track the performance of their chat support. Users can see how many chats they have received, how long it takes to respond to them, and how satisfied customers are with the support they receive. You can set automatic responses to commonly asked questions for when you’re unavailable.
One of the unique features of Facebook Chat is its integration with Facebook Messenger. This means that website owners can continue the conversation with customers even after they have left the website, making it easier to provide ongoing support and build long-term relationships. If you have visitors who have no Facebook account, they can ask questions anonymously in guest mode. You can view the identity of those who do.
Facebook Chat is a great option for website owners who are looking to improve their SEO. The plugin can help to increase the time visitors spend on their website, as well as improve their engagement with customers, which can lead to higher search engine rankings.
Feature Highlights:
- Real-time support
- Easy to set up and use
- Highly customizable
- Real-time analytics
- Automatic responses
- Integration with Facebook Messenger
- Excellent SEO
3CX
3CX is a WordPress live chat plugin that offers an array of features to help website owners connect with their website visitors and potential leads in real-time. One of the key benefits of using this plugin is that it can help increase sales by providing a platform for website visitors to engage with a business representative and resolve any questions or concerns they may have. The plugin also has the ability to switch from chat to call at any point to resolve issues faster via voice, thus ensuring quicker resolution.
It enables businesses to assign chats to groups, including queue-based group handling of chats, ensuring that no chat is left unanswered. 3CX provides video calling capabilities, enabling website owners to connect with visitors over video call or set up video conferences for company-wide meetings. This best chat plugin for WordPress also facilitates for remote work by enabling website owners to respond to live chats on the go with included iOS and Android apps.
Another benefit of using 3CX is that it provides a single interface for answering calls, live chats, SMS, Facebook and WhatsApp messages, thus ensuring businesses can manage all their communication channels from one place. What’s more, the plugin allows website owners to identify existing customers and bring up their contact records, helping to improve customer service. It comes with extensive chat and call reports to evaluate agent performance, which can help businesses improve their productivity.
3CX Talk links can be used to invite web visitors to contact businesses without dialing numbers. Another important feature it avails is its ability to improve collaboration among team members. The plugin allows businesses to forward chats and discuss customer issues with their team, which can help resolve customer queries more efficiently. The plugin also offers a range of other chat features, including a fully customizable chat box, provision of historical live chat records, full anonymity for your visitors, the ability to store messages offline and create custom offline message forms, and the option to see missed live chats.
Feature Highlights:
- Easy switch from chat to call
- Chat management via iOS and Android apps
- Easy response to Facebook, WhatsApp, live chat messages
- Team member collaboration features
- Full visitor anonymity option
- Fully customizable chat box
- Extensive chat and call reports
- Offline message forms
- Quick predefined responses
Better Messages
Better Messages is a top-quality and free WordPress live chat plugin with tons of features and settings for chatting up your visitors. One of its key features is its ability to power real-time conversations through AJAX or WebSocket technology. This ensures fast and seamless communication between website visitors and businesses.
Another important feature of Better Messages is its reworked email notifications system. The plugin provides email notifications to website owners whenever a new chat message is received, ensuring they can respond promptly. It features a fully new concept and design that makes it easy to use for both businesses and website visitors.
Better Messages also allows for file uploading during live chat sessions, which is ideal for businesses that need to share files or documents with their website visitors. Additionally, the plugin supports embedded links with thumbnails, titles, and other metadata, making it easy for businesses to share links with their website visitors. Furthermore, the plugin supports Embed for platforms such as YouTube, Vimeo, VideoPress, Flickr, DailyMotion, Kickstarter, Meetup.com, Mixcloud, SoundCloud, and more. This feature allows businesses to embed multimedia content directly into their live chat sessions.
This best chat plugin for WordPress also features an Emoji selector using jsdelivr CDN to serve EmojiOne, enabling businesses to use emojis during live chat sessions. It enables messages to be deleted and edited, making it easy to correct mistakes or remove irrelevant information. Better Messages provides message sound notifications and whole-site message notifications to ensure that website owners do not miss any chat messages.
The plugin features a mass messaging feature, which allows businesses to send messages to multiple website visitors simultaneously. It also includes a mentions feature, which enables website visitors to mention other website visitors or businesses in chat sessions. What’s more, Better Messages features a bad words filter and block user feature, which can be used to block abusive or spammy website visitors.
Feature Highlights:
- Powering speed of real-time conversations via AJAX
- Email notifications for new chats
- Refreshing design
- Embedding from YouTube, Vimeo, Flickr, DailyMotion support
- Message deletion and edit support
- Filter and block for censored words
- Support for reactions to messages
- Messages for chat rooms and groups like BuddyPresss groups
- Voice messaging support
- Pinned conversations support
Zoho SalesIQ
Zoho SalesIQ is a powerful WordPress live chat plugin that offers a range of features designed to help you provide top-notch customer service. It offers a forever-free plan for up to three users, with all the basic features you need to get started, such as live chat, visitor tracking, and file sharing. Rather than waiting for visitors to initiate a chat, you can reach out to them on high-intent pages like your pricing or contact us pages and spark their interest.
One of its best features is Zoho SalesIQ is its visitor tracking capabilities. Visitors are organized into four concentric rings based on the criteria you set, enabling you to prioritize your efforts and focus on the hottest prospects. This helps you save time and resources by not wasting your firm’s efforts on junk leads. Zoho SalesIQ also includes powerful automation features, such as proactive chat triggers.
For those looking to build chatbots, Zoho SalesIQ offers something for everyone. The codeless website chatbot builder allows even non-coders to build fully functional chatbots, while the programming interface provides coders with the ability to customize and automate chatbots as needed.
This best chat plugin for WordPress avails in-built audio call and screen share features to help your operators resolve even the most complex queries. What’s more, the typing preview feature allows you to see what your customers are typing in real-time, enabling you to answer their queries in a matter of seconds.
Chat routing is also a standout feature of Zoho SalesIQ, allowing you to direct chats to the right department or staff based on a customer’s traffic source, landing page, number of visits or chats, lead stage, and more. With this real-time chat translation, you can assist your customers and visitors in languages they’re comfortable with, automatically detecting the language of incoming chats and performing two-way chat translation in real time.
Feature Highlights:
- Impeccable organization of prospects
- Prioritization of prospects closer to conversion
- Automated messages
- Beginner-friendly chatbot builder
- Inbuilt audio call and screen sharing
- View of visitor typing in real-time
- Real-time translation of messages
Final Thoughts: Finding the Best Chat Plugin for Your WordPress Site
Live chat is an increasingly popular communication channel that allows businesses to offer real-time support to their customers. With so many live chat plugins available for WordPress, choosing the best one for your business can be a daunting task. However, by considering the plugins and features we’ve outlined in this article, you can find a live chat plugin that meets your business’s specific needs.
By selecting a live chat plugin that offers the features you need, you can enhance your customer support and sales processes and improve customer satisfaction rates. A good live chat plugin should be easy to install and use, offer customizable options, integrate with your existing tools and platforms, and provide real-time analytics to track your chat performance.
Overall, the right live chat plugin can help you build stronger customer relationships and increase conversions. So, take the time to research and compare the different live chat plugins available for WordPress to find the best one for your business.
