Introduction

RadiusTheme.com gives top priority & values the privacy and security of the information that you share with us through radiustheme.com. We want our buyers feel fully comfortable using radiustheme.com. It is important for you to understand how we collect, use, and maintain your information.

When you want to buy any item from radiustheme.com you need to register our site then you can purchase and item. Upon registration we collect your First Name, Last Name & Email address.

This privacy for who buy our items from radiustheme.com and who mail us for support from our Envato Marketplace Items or others support request (updated: May 25, 2018).

What Types of information we collect

Personal Information: Upon registration we collect your first name, last name, email address, account username & password (WordPress default registration). Note Your address info are store in our payment gateway company (2checkout) each order detail. In our website we don’t store your address  information.

For support purpose we may need additional information like site url, admin access & FTP access. We collect this data only when you provide for effective support.

We use freshdesk support system so all support request data save in freshdesk system.

Non-Personal Information: When purchase any items from radiustheme.com the payment gateway company collect the information of IP address and geo location information.

Support System Email:

From Radiustheme.com item support or our Envato items (Our site/ Themeforest/ Codecanyon/ Template Monstor) when you email us for support we don’t store your email address. We use freshdesk support system and all support email communication through freshdesk.

Why your information is collected?

If you want to purchase any products from Radiustheme.com like Joomla Extensions/ Templates, WordPress plugins/ Theme. You need to register our site to make a purchase so upon registration (we collect your personal information) you become our customers so after login site you can download your purchased items any time or ask support request as you are our customer.

Also when any support request come in our support system freshdesk it store your name & email.

 

What Purpose your data used for:

With the data store in our site we identify you as a customer we may sent product notification like new products release or existing products update. Guest user don’t have any permission do any action in our site. So as a valuable custom you allow us to do this action.

How long personally identifiable information is retained for:

When you register radiustheme.com upon registration we collect your personal information & email for support your email address is saved. As long as you don’t delete your personal information we keep store your personal data.

What we do not do with your personal information:

We do not and will never share, disclose or provide your personal data to other companies for the marketing of their own products or services. Also we never disclose your personal information to unauthorized people.

What right you have over your data:

As a register user you have right to edit your personal information or you can request the exported file of your information. You can also delete your data after login our site at any time.

3rd Party for Support System:

We use freshdesk system system for managing our support request. They have own privacy policy.

What data breach Procure we have:

Security of your personally information. We use industry-standard security technologies and procedures to protect your personally information from unauthorized access, use, or disclosure. Please do not disclose your registration username & password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  RadiusTheme give reasonable efforts to protect your personally information.

In any case unauthorized access or lost we will inform immediately as soon as we aware of this

How you can access your data or Edit your personal information:

You can just login our site and edit/ delete any information or account as your wish. If you want to remove your email from product notification just unsubscribe or email us we will erase your email or account. Just write in Subject “delete  your user name”

Contact us

If you have any question please fell free to mail us support@radiustheme.com