Our support policy is straight forward 1 year of each product and day count after purchase the products.
We provide only English Language support. So write in clear English so we can understand easily with proper Screenshot and link of the issue.
From Monday – Friday support time 10:00 AM to 7:00 PM GMT+6 also some special support for PRO version are available till mid day of EST time. Saturday and Sunday we provide Limited support.
Support response time max 12 hrs.
We provide form, mail and special case Skype support.
[Note: For support if need site owner have to provide admin and FTP access. We will keep your access 100% secure and safe after support done you can remove it.]
Support includes following
- Issue of setup RadiusTheme Joomla template, components, modules and plugins.
- Issue of setup RadiusTheme WordPress themes and plugins.
- Help to configure our product properly functional.
- Issue of any broken functionality.
- Issue of products which not functional as describe in features list and demo.
- For Internet Explorer we provide support above Internet Explorer 9 ( IE 9+).
Support does not cover
- Server related issue if your server does not support minimum requirements to run Joomla and WordPress stable version.
- If you don’t not provide proper access information.
- Customization of 3rd party extensions/ plugins.
- We don’t provide any support for Internet Explorer version below 9. So support start from IE 9+.
License agreement for support:
Single site: For Single site we only provide only 1 domain support 1 year from purchase date.
Up to 5 sites: We will provide max 5 domain support 1 year from purchase date.
Unlimited site: You will get unlimited domain site 1 year from purchase date.