Our support policy is straight forward 1 year of each product and day count after purchase the products.
Support Language:
We provide only English Language support. So write in clear English so we can understand easily with proper Screenshot and link of the issue.
Support Time:
From Monday – Friday support time 10:00 AM to 7:00 PM GMT+6 also some special support for PRO version are available till mid day of EST time. Saturday and Sunday we provide Limited support.
Support response time max 12 hrs.
Support Way:
We provide form, mail and special case Skype support.
[Note: For support if need site owner have to provide admin and FTP access. We will keep your access 100% secure and safe after support done you can remove it.]
Support includes following
- Issue of setup RadiusTheme Joomla template, components, modules and plugins.
- Issue of setup RadiusTheme WordPress themes and plugins.
- Help to configure our product properly functional.
- Issue of any broken functionality.
- Issue of products which not functional as describe in features list and demo.
- For Internet Explorer we provide support above Internet Explorer 9 ( IE 9+).
Support does not cover
- Server related issue if your server does not support minimum requirements to run Joomla and WordPress stable version.
- If you don’t not provide proper access information.
- Customization of 3rd party extensions/ plugins.
- We don’t provide any support for Internet Explorer version below 9. So support start from IE 9+.
License agreement for support:
Single site: For Single site we only provide only 1 domain support 1 year from purchase date.
Up to 5 sites: We will provide max 5 domain support 1 year from purchase date.
Unlimited site: You will get unlimited domain site 1 year from purchase date.