We always try to provide best service and support to our customers who purchase Premium version of products from us. In any case the products not working properly first submit our forum post with proper description with screenshot will reply back to you as soon as possible and our expert team will fix your problem or mail firstname.lastname@example.org .
You get refund in the following situation:
- If the products are completed non-functional.
- If you don’t get any response or solution from forum post or mail within 48 hrs (business hrs) after you posted support request.
- If you buy any product by mistake and still don’t download that( noted all downloaded logs are saved).
Refund not acceptable for the following situation:
- After purchase the item if you change your mind not use it and without any specific reason.
- If you buy any item by mistake and downloaded the item (noted all download logs are saved).
- You need to provide necessary access for support. If don’t provide access then item will not eligible for refund.
- If our Team don’t provide you support and fix your issue and you can not use this item.
We provide 15 days money back guarantee but you should notify us within 30 days that count from your purchase date and RadiusTheme.com has right to ask you the specific reason for the refund. After 30 days refund is expire.
Noted: Refund may take 10+ days to arrive your account.